If you require a collision repair, it's important to know your rights. It's your choice. While your insurance company may have suggestions or a list of preferred body shops, you have the right to select an authorised Mercedes-Benz facility. You have the right to insist on Genuine Mercedes-Benz Collision Repair Parts. If you are uncertain, be sure to ask your repairer the following types of questions.

1. Are you using Genuine Mercedes-Benz Collision Repair Parts when you repair my vehicle?
2. Are you using Mercedes-Benz approved repair methods?
3. Do Mercedes-Benz factories train your repair staff?
4. Is my Mercedes-Benz warranty affected?
5. Are the repair parts protected by a Mercedes-Benz warranty?
6. Do you guarantee the workmanship for the repairs?
7. Will my vehicle be repaired to Mercedes-Benz factory standards?
8. Do you fit used parts?
9. Do you fit not-genuine parts?
10. Will my repair estimate be based on using Genuine Mercedes-Benz Collision Repair Parts?

Following these easy tips and asking your repairer specific questions can help in making sure your vehicle is repaired properly and ensuring a more satisfying collision repair experience.