Genuine Mercedes-Benz Parts and Paint versus Generic Aftermarket or Imitation Parts and paint.

During the collision repair process you will have to make several choices, especially about the parts used to repair your vehicle.

There is a difference between Genuine Mercedes-Benz Collision Repair Parts and generic aftermarket or imitation parts. Many manufacturers make replacement parts for your vehicle, but Genuine Mercedes-Benz Collision Repair Parts are the only parts guaranteed by the manufacturer of your vehicle to fit and perform like new. Authorised Mercedes-Benz repair facilities use genuine parts.
    
If you don't specifically ask for genuine parts, you may not get them. Many people assume that when they get their vehicle repaired after an accident, the parts are being replaced with genuine parts. That's often not the case. Many insurance carriers routinely request that repair facilities estimate repairs using generic aftermarket or imitation parts.

Technicians
Mercedes-Benz Authorised Body Repairers have the specialised tools and equipment for the repair of accident damaged Mercedes-Benz vehicles, including highly trained technicians with the knowledge needed to restore your car to it's original condition. Mercedes-Benz repair experts know the quality and fit difference between genuine parts and the others.
    
Warranty
Mercedes-Benz Authorised Body Repairers, using genuine Mercedes-Benz parts and accessories, and factory approved repair techniques, ensures your vehicle warranty is not affected. This means that after your vehicle is repaired at a Mercedes-Benz Authorised Body Repairer using genuine parts and accessories, your vehicle is still covered by the full factory warranty*.

* For factory warranty conditions, please consult your Authorised Mercedes-Benz dealer or vehicle delivery certificate.